Chromebook Troubleshooting Guides and Tech Support Request

Wed, 09/30/2020 - 2:37pm

Here are directions for the most common issues in online learning. Note that many issues can be solved by Removing any extension you have added on your own, clearing the cache, and restarting the Chromebook. 

Scroll down or click here for the BSES - Student and Family Technology Support Request Form

Slow Chromebook/ Trouble connecting to apps or Google Meet.:

  1. Make sure they do not have any extensions loaded on their Chromebook other than Read/Write. Directions to remove browser extensions.
  2. You may need to clear the browsing history and cache.
      1. Open Chrome. 
      2. At the top right, click More  Click More Tools > Clear Browsing Data. 
      3. At the top, choose a time range. To delete everything, select All time. 
      4. Next to “Cookies and other site data” and “Cache images and files,” check the boxes. 
      5. Click Clear data.
  3. Check to make sure that 3rd party cookies are not blocked: 

    1.       In Chrome, at the top right corner, click the Three Dots

    2.       Select Settings 

    3.       Select Privacy and Security in the left-hand list of categories 

    4.       Select Site Settings  

    5.       Select Cookies and Site Data in the content group

    6.     Choose Allow all cookies      

    7.       Close and reopen Chrome to complete 

  4. RESET YOUR CHROMEBOOK HARDWARE. To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

Tap here to see an interactive tutorial

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

  1. Turn off your Chromebook completely - do not just close the lid.
  2. Press and hold Refresh  + tap Power . - the button on the left side next to the light. Hold them both for about 10 seconds.
  3. When your Chromebook starts up, release Refresh .

PDF iconResource Sheets for Students.pdf - This PDF has tips for Pear Deck, Jamboard, and using a Split Screen on Chromebooks.

PDF iconGoogle Assignments_ Linking, Completing, and Submitting .pdf - See Screencast Below

PDF iconSelecting and Viewing Canvas Calendars.pdf

PDF iconGoogleMeet_Troublehshooting.pdf

Recording a Flipgrid in a Canvas Assignment: 


If there is a guide with images that you would like to see and can't find, please send Mrs. Barno an email

Need to Exchange your Chromebook or Power Cord?

Devices may be exchanged or returned at any of the following Technology Support Centers:

  • Old Bushy Park Elementary School, Room E2 (door to the left of the front entrance), 2690 Route 97, Glenwood (Building is between Glenwood Middle School and Bushy Park Elementary School)

  • Old Cedar Lane, Gymnasium (door on the left side of the building; follow the signs), 5451 Beaverkill Road, Columbia (Building shares a parking lot with Harper’s Choice Middle School)

Note! Both locations are in old school buildings that are not located at the same sites as the new schools with similar names. Anyone seeking assistance should go to the locations listed above and not go to or call the current schools regarding the Technology Support Center.

Hours of operation are Monday, Wednesday and Friday from 7:30 a.m.-12:30 p.m., and Tuesday and Thursday from 2-5 p.m. Please note that Technology Support Centers are closed any day that HCPSS offices are closed.

See the Student Technology Resources page for more guides.